Oh Pollyn Privacy Policy

At Oh Pollyn, we understand that your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (www.ohpollyn.com), purchase our curated womenswear collection, or engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with a seamless shopping experience, process orders, and communicate with you effectively. The information we gather falls into two categories: information you provide voluntarily and information collected automatically.

1.1 Voluntarily Provided Information

This includes data you actively share with us when using our services, such as:

  • Contact details: Name, email address (e.g., [email protected] for communications), phone number, and shipping/billing addresses when placing an order.
  • Account information: Username, password, and preferences (e.g., size, style preferences) when creating an Oh Pollyn account.
  • Payment details: Credit/debit card information, PayPal or other payment method details (note: we do not store full payment card details—this information is securely processed by our third-party payment providers, who adhere to industry-standard security protocols).
  • Communication data: Messages you send to us via email, live chat, or contact forms (e.g., inquiries about orders, feedback on our London-designed womenswear, or requests for support).

1.2 Automatically Collected Information

When you visit our website, we may collect certain information automatically through cookies, web beacons, and similar technologies to improve our site functionality and understand user behavior. This includes:

  • Device and browser information: IP address, device type (e.g., smartphone, laptop), operating system, browser type, and version.
  • Usage data: Pages you visit on our site, time spent on each page, links clicked, search queries (e.g., for “versatile staples” or “exclusive occasionwear”), and the source of your visit (e.g., social media, search engines).
  • Location data: Approximate geographic location based on your IP address (used only to optimize shipping options and localize content, not to track your precise location).

2. How We Use Your Information

We use your personal information solely for legitimate business purposes, aligned with providing and enhancing our womenswear shopping experience. Key uses include:

2.1 Order Processing and Fulfillment

  • Process and ship your orders for our London-designed, premium fabric womenswear.
  • Send order confirmations, shipping updates, and delivery notifications via email or SMS.
  • Resolve issues with orders (e.g., returns, exchanges, or discrepancies).

2.2 Account Management

  • Maintain and secure your Oh Pollyn account, allowing you to track orders, save preferences, and speed up future purchases.
  • Personalize your shopping experience (e.g., recommending new arrivals, tailored to your style preferences).

2.3 Communication

  • Respond to your inquiries, feedback, or complaints (via email at [email protected] or other channels you use to contact us).
  • Send marketing communications (e.g., updates on new arrivals, exclusive offers for occasionwear or staples, and style inspiration) if you have opted in to receive them. You can unsubscribe from these communications at any time (see Section 6).
  • Share important updates (e.g., changes to our privacy policy, website terms, or service disruptions) that are necessary for your use of our platform.

2.4 Website Improvement

  • Analyze usage data to identify trends (e.g., popular styles of womenswear) and optimize our website’s performance, navigation, and content.
  • Test new features or designs to enhance user experience (e.g., simplifying the checkout process for purchasing our premium pieces).

2.5 Security and Compliance

  • Protect our website and users from fraud, unauthorized access, or other security risks (e.g., verifying your identity when processing payments).
  • Comply with legal obligations, such as tax regulations, consumer protection laws, and responding to valid legal requests (e.g., subpoenas).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with trusted partners who assist us in delivering our services, and these partners are required to protect your information and use it only as instructed by Oh Pollyn. These third parties include:

  • Payment processors: Companies like PayPal, Stripe, or credit card issuers that securely process your payment details to complete orders.
  • Shipping and logistics providers: Couriers (e.g., DHL, Royal Mail) that deliver your Oh Pollyn womenswear orders, requiring access to your shipping address and contact details.
  • Marketing and analytics tools: Platforms (e.g., Google Analytics, Mailchimp) that help us measure the effectiveness of our marketing campaigns (e.g., for new arrivals) and improve our website—these tools only receive aggregated, non-identifiable data unless you have opted in to personalized marketing.
  • Legal authorities: We may disclose your information if required by law, to comply with a court order, or to protect our rights, property, or the safety of our users.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) using Secure Sockets Layer (SSL) technology (you can verify this by checking for the “https://” prefix and padlock icon in your browser’s address bar).
  • Secure storage of data on servers with restricted access, protected by firewalls and anti-malware software.
  • Regular security audits and updates to our systems and processes to address emerging threats.
  • Training for our team on data protection best practices, ensuring only authorized personnel have access to your information.

While we strive to keep your data secure, no online platform is completely immune to risks. We cannot guarantee absolute security, but we commit to taking all reasonable steps to minimize risks.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. 具体 retention periods include:

  • Order-related data: We keep your order history, shipping details, and payment transaction records for 7 years (to comply with tax and consumer protection laws) after your last purchase.
  • Account information: If you have an Oh Pollyn account, we retain your data until you request to delete your account. Once you delete your account, we will remove your personal information (except for anonymized data used for analytics, or data required to comply with legal obligations).
  • Marketing data: If you opt in to marketing communications, we retain your email address until you unsubscribe. After unsubscription, we will stop sending marketing emails but may keep a record of your unsubscription to avoid future communications.

6. Your Rights

Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) in the EU, or the California Consumer Privacy Act (CCPA) in the U.S.), you have certain rights regarding your personal information. You can exercise these rights by contacting us at [email protected]. Your rights include:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information (e.g., a change in your shipping address).
  • Erasure: Request the deletion of your personal information (also known as the “right to be forgotten”), where we no longer need it for legal or business purposes.
  • Restriction: Ask us to restrict the use of your information (e.g., if you dispute the accuracy of the data).
  • Data portability: Request a copy of your information in a structured, machine-readable format (e.g., to transfer it to another retailer).
  • Opt-out: Unsubscribe from marketing communications at any time (you can click the “unsubscribe” link in our emails, or contact us directly).

We will respond to your request within a reasonable timeframe (typically 30 days) and may ask for additional information to verify your identity before fulfilling your request.

7. Cookies and Similar Technologies

Our website uses cookies—small text files stored on your device—to enhance your shopping experience. Cookies help us:

  • Remember your account login details (so you don’t have to sign in every time).
  • Save your shopping cart items.
  • Personalize content (e.g., showing you new arrivals in our womenswear collection that match your preferences).
  • Analyze website traffic to improve performance.

You can control cookies through your browser settings: most browsers allow you to block or delete cookies, or alert you when a cookie is being sent. However, disabling certain cookies may affect the functionality of our website (e.g., you may not be able to add items to your cart or complete a purchase).

For more details on the types of cookies we use and how to manage them, please refer to our Cookie Policy (available on our website).

8. Children’s Privacy

Our website is intended for use by adults (18 years and older) and we do not knowingly collect personal information from children under the age of 13. If we discover that we have collected information from a child under 13 without parental consent, we will immediately delete that data. If you believe your child has provided us with personal information, please contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will revise the “last updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If we make significant changes (e.g., changes to how we share your information), we will notify you via email (sent to the address associated with your Oh Pollyn account) or by displaying a prominent notice on our website before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: [email protected]

Website: www.ohpollyn.com

We are committed to addressing your concerns promptly and working with you to resolve any issues related to your privacy.