Oh Pollyn Terms of Use

Welcome to Oh Pollyn (www.ohpollyn.com), your trusted source for curated London-designed womenswear—featuring premium fabrics, impeccable details, versatile staples, exclusive occasionwear, and regular new arrivals. These Terms of Use (“Terms”) govern your access to and use of our website, including all content, features, and services offered by Oh Pollyn. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Terms of Purchase. If you do not agree to these Terms, please do not use our website.

1. Eligibility to Use the Website

To use our website, you must be at least 13 years old. If you are between 13 and 18 years old, you may use the website only with the consent and supervision of a parent or legal guardian, who shall be responsible for your compliance with these Terms. By using the website, you represent and warrant that:

  • You have the legal capacity to enter into these Terms (or that your parent/guardian has consented to your use and accepts these Terms on your behalf).
  • All information you provide to us (e.g., for account creation, orders, or communications) is accurate, complete, and up-to-date.
  • You will use the website only for lawful purposes and in accordance with these Terms.

2. Account Creation and Management

2.1 Account Setup

You may create a personal account on our website to access enhanced features, such as order tracking, saved shipping/billing information, and personalized style recommendations. When creating an account, you must choose a unique username and a secure password. You are responsible for:

  • Keeping your account credentials (username, password) confidential and secure.
  • All activities that occur under your account, including purchases, communications, and any actions taken by third parties who gain access to your account (whether with or without your permission).
  • Immediately notifying Oh Pollyn at [email protected] if you suspect unauthorized access to your account or any breach of security.

2.2 Account Termination

Oh Pollyn reserves the right to suspend or terminate your account at any time, without prior notice, if we determine that you have violated these Terms (e.g., fraudulent activity, misuse of the website, or provision of false information). You may also delete your account at any time by accessing your account settings or contacting our customer service team—please note that deleting your account will not erase past order history (we retain this in compliance with legal obligations, as outlined in our Privacy Policy).

3. Permitted Uses of the Website

You may use our website only for personal, non-commercial purposes, including:

  • Browsing our curated womenswear collection (e.g., exploring versatile staples, exclusive occasionwear, or new arrivals).
  • Creating an account to track orders, save preferences, and streamline future purchases.
  • Placing orders for products in accordance with our Terms of Purchase.
  • Accessing and using customer support services (e.g., inquiries about products, orders, or returns via [email protected]).
  • Sharing website content (e.g., product links, style inspiration) on social media or with others, provided you do not modify the content and include proper attribution to Oh Pollyn.

4. Prohibited Uses of the Website

You agree not to use our website for any unlawful, fraudulent, or harmful purpose, or in any way that violates these Terms. Prohibited activities include, but are not limited to:

  • Unauthorized Access: Attempting to access, modify, or disrupt any part of the website (e.g., backend systems, user accounts) without permission; using automated tools (e.g., bots, scrapers) to collect data from the website (unless explicitly authorized by Oh Pollyn).
  • Fraudulent Activity: Providing false or misleading information (e.g., fake names, addresses, or payment details) to place orders, create accounts, or defraud Oh Pollyn or other users; attempting to use stolen payment methods.
  • Harmful Content or Behavior: Uploading, posting, or transmitting any content that is defamatory, obscene, harassing, discriminatory, or infringing of third-party rights; interfering with other users’ access to the website (e.g., through malware, viruses, or spamming).
  • Misuse of Intellectual Property: Copying, reproducing, distributing, or modifying any content on the website (e.g., product images, descriptions, logos, or brand names) without prior written permission from Oh Pollyn (see Section 5 for details on intellectual property).
  • Violation of Laws: Using the website to engage in any activity that violates local, state, national, or international laws (e.g., exporting products to restricted countries, violating consumer protection regulations).

5. Intellectual Property Rights

All content on the Oh Pollyn website—including, but not limited to, product images, descriptions, logos, brand names, graphics, text, software, and design elements—is the exclusive property of Oh Pollyn or our licensors, protected by copyright, trademark, and other intellectual property laws. You may not:

  • Reproduce, copy, distribute, sell, license, or otherwise exploit any website content for commercial purposes.
  • Modify, adapt, or create derivative works from any website content.
  • Remove or alter any copyright, trademark, or other proprietary notices on the website.

Oh Pollyn’s brand names, logos, and product names (e.g., “Oh Pollyn,” “London-designed womenswear” descriptors) are trademarks of Oh Pollyn. Use of these trademarks without our written permission is strictly prohibited.

6. Website Content and Availability

6.1 Content Accuracy

We strive to ensure that all content on our website—including product descriptions, pricing, sizes, colors, and availability—is accurate and up-to-date. However, we do not warrant that such content is error-free, complete, or current. Product images may vary slightly from the actual product (e.g., due to lighting or screen resolution). If you have questions about a product (e.g., fabric details, sizing), please contact our customer service team at [email protected] before making a purchase.

6.2 Website Availability

Oh Pollyn makes reasonable efforts to ensure the website is accessible 24/7, but we do not guarantee uninterrupted or error-free access. We may temporarily suspend the website for maintenance, updates, or technical issues (with notice when possible) and shall not be liable for any disruption to your use of the website.

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms (e.g., Instagram, Pinterest, or payment processors like PayPal). These links are provided for your convenience only, and Oh Pollyn has no control over the content, privacy policies, or practices of third-party sites. We do not endorse or assume responsibility for any third-party content, products, or services. Your use of third-party sites is subject to their respective terms of use and privacy policies.

8. Disclaimers of Warranties

THE OH POLLYN WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES OFFERED ON THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND—EXPRESS OR IMPLIED. OH POLLYN DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (e.g., that a product will fit as described or meet your style needs), and NON-INFRINGEMENT.
  • WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF WEBSITE CONTENT.

This disclaimer does not affect any warranties that cannot be excluded under applicable law (e.g., statutory consumer rights in your jurisdiction).

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OH POLLYN SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE. THIS INCLUDES, BUT IS NOT LIMITED TO:

  • DAMAGES FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT.
  • LOSS OF PROFITS, DATA, OR USE.
  • DISRUPTIONS TO YOUR USE OF THE WEBSITE.
  • ISSUES RELATED TO PRODUCTS PURCHASED VIA THE WEBSITE (FOR LIABILITY RELATED TO PURCHASES, SEE OUR TERMS OF PURCHASE).

OH POLLYN’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED $100 USD. This limitation does not apply to liability for:

  • Personal injury or property damage caused by Oh Pollyn’s negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be limited under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Oh Pollyn, its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

  • Your use of the website or violation of these Terms.
  • Your breach of any representations or warranties in these Terms.
  • Any content you upload, post, or transmit on the website.
  • Any actions taken by third parties using your account (whether authorized or not).

11. Changes to These Terms

Oh Pollyn reserves the right to update or modify these Terms at any time. When we make changes, we will revise the “last updated” date at the top of this page and post the new Terms on our website. We may also notify you of significant changes via email (sent to the address associated with your account) or a prominent notice on the website. Your continued use of the website after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use, please contact us at:

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.