Oh Pollyn Terms of Purchase

Welcome to Oh Pollyn—your destination for curated London-designed womenswear, crafted with premium fabrics and impeccable details. These Terms of Purchase govern your purchase of products (including versatile staples, exclusive occasionwear, and new arrivals) from our website (www.ohpollyn.com). By placing an order with Oh Pollyn, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement and Acceptance

1.1 How to Place an Order

To purchase products from Oh Pollyn, you must:

Create an account (optional, but recommended for tracking orders and saving preferences) or checkout as a guest.
Select the desired products (e.g., size, color) and add them to your shopping cart.
Provide accurate shipping, billing, and contact information (including a valid email address for order updates).
Complete payment using one of our accepted payment methods (all transactions are processed in USD—United States Dollars, the only currency accepted on our website).

1.2 Order Confirmation

Once you submit your order, you will receive an order confirmation email at the address you provided, containing your order number, product details, and total amount paid. This email confirms we have received your order, but it does not constitute acceptance of your order. Oh Pollyn reserves the right to accept or reject your order (e.g., if a product is out of stock, pricing is incorrect, or we suspect fraudulent activity) within 24 hours of order placement. If your order is rejected, we will issue a full refund to your original payment method.

1.3 Pricing and Availability

All product prices on our website are displayed in USD and include applicable taxes (where required by law). We strive to ensure pricing accuracy, but errors may occur. If we discover a pricing error after you place an order, we will notify you immediately and offer you the option to either cancel the order (with a full refund) or proceed at the correct price. Product availability is subject to change without notice—we will inform you promptly if a product you ordered is no longer available and issue a refund for that item.

2. Payment Terms

2.1 Accepted Payment Methods

We accept the following secure payment methods for orders:

Credit/debit cards (Visa, Mastercard, American Express, Discover).
PayPal.
Other digital payment methods as displayed at checkout (subject to change).

2.2 Payment Security

Your payment information is processed securely by our third-party payment providers (e.g., PayPal, Stripe), which adhere to industry-standard security protocols (such as SSL encryption) to protect your financial data. Oh Pollyn does not store full credit/debit card details—we only receive confirmation of payment completion from our providers.

2.3 Payment Authorization

By placing an order, you authorize us to charge your selected payment method for the total order amount (including any applicable taxes). If your payment is declined, we will notify you, and your order will not be processed until payment is successfully completed.

3. Shipping and Delivery

3.1 Shipping Timeline

Processing Time: Orders are processed and shipped within 1–3 business days of order confirmation (excluding weekends and public holidays).
Delivery Time: After shipment, standard delivery takes 6–12 business days to reach any destination worldwide. Delivery times are estimates and may be delayed due to customs procedures, weather conditions, or other unforeseen circumstances (we will notify you of significant delays).

3.2 Shipping Costs

Oh Pollyn offers free global shipping on all orders—no minimum purchase required. There are no additional shipping fees for deliveries to any country.

3.3 Shipping Tracking

Once your order is shipped, we will send a shipping confirmation email containing a tracking number and a link to monitor your package’s delivery status. You can also track your order by logging into your Oh Pollyn account (if you created one) and navigating to the “Order History” section.

3.4 Customs and Duties

For international orders (outside the country of shipment origin), customs duties, import taxes, or other fees may be imposed by the destination country’s authorities. These charges are the responsibility of the recipient (not Oh Pollyn) and must be paid directly to the customs office or delivery carrier upon receipt of the package. We recommend checking with your local customs office for information on applicable fees before placing an order.

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unworn, and undamaged products (with original tags and packaging intact) for a refund within 60 days of delivery. The following items are not eligible for returns:

Final sale items (clearly marked as “Final Sale” on the product page).
Custom or personalized items.
Items that have been washed, worn, or altered.

4.2 How to Initiate a Return

To start a return:

Log into your Oh Pollyn account (or use the “Order Lookup” tool on our website with your order number and email address).
Select the order and items you wish to return, and provide a brief reason for the return.
Download and print the pre-paid return shipping label (we cover return shipping costs for all eligible returns worldwide).
Package the items securely, attach the return label, and drop off the package at the designated carrier location.

4.3 Refund Processing

Once we receive and inspect your returned items (typically within 3–5 business days of delivery to our warehouse), we will confirm approval of your refund via email.
Refunds are issued to your original payment method within 5–10 business days of approval. The timing of the refund appearing in your account may vary depending on your payment provider or bank.
Shipping costs (if applicable—though Oh Pollyn offers free shipping) are non-refundable unless the return is due to a product defect or our error (e.g., wrong item shipped).

5. Product Defects and Errors

5.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described (e.g., wrong size or color), please contact our customer service team at [email protected] within 7 days of delivery. Include your order number, photos of the product and defect, and a detailed description of the issue. We will arrange for a free replacement (if available) or a full refund, including any associated costs (no return shipping required for defective items).

5.2 Our Error

If we make a mistake with your order (e.g., shipping the wrong item), we will correct it at our expense. We will either send the correct item for free or issue a full refund, and we will cover the cost of returning the incorrect item to us.

6. Cancellations

6.1 Canceling an Order

You may cancel your order within 24 hours of placing it by contacting our customer service team at [email protected] with your order number. If your order has already been processed or shipped, you will need to follow our return policy (Section 4) to return the items for a refund.

6.2 Order Cancellations by Oh Pollyn

We may cancel your order if:

The product is out of stock or unavailable.
We detect fraudulent activity or suspicious payment behavior.
We are unable to verify your shipping or billing information.
Compliance with legal requirements or regulations necessitates cancellation.

In such cases, we will notify you and issue a full refund to your original payment method.

7. Limitation of Liability

Oh Pollyn shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of use, loss of profits, or delay in delivery) arising from your purchase or use of our products, except where such liability is required by law (e.g., for personal injury caused by our negligence). Our total liability for any claim related to your order shall not exceed the total amount you paid for the affected products.

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or shipping/payment policies. When we make changes, we will revise the “last updated” date at the top of this page and post the new terms on our website. Your continued use of our website or placement of orders after the changes take effect constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, your order, or our products, please contact our customer service team at:

Email: [email protected]

Website: www.ohpollyn.com

We are committed to resolving your queries promptly and ensuring a positive shopping experience with Oh Pollyn.